Palace Resorts - Updates

December 23, 2008

Moon Palace Casino, Golf & Spa Resort In order to keep clients informed about the progress of this resort, we include here the facilities that will be available at the time of the opening: 12 outdoor pools, 3 kids pools with water toys & toboggan, 4 swim up bars, sunbathing area, kids club, 6 restaurants (Tao, Spaggo, Los Gallos, Lucca, Marina Grill, and Samba) , all snack bars and bars with the exception of the casino bar, the sports bar and and the bar at the night club. Gift shops, boutiques, spa boutique, jewelry stores, deli shops, and flower shops will also be open.

The golf course is expected to have 9 holes ready by June and the back 9 by September. The spa facilities are scheduled to be ready by January 31st. Facilities such as the tennis courts, fitness center and Xtreme Center should be available by last week of February. The Casino is slated to open by the end of March.

November 25, 2008

Palace Resorts Palace Resorts continues incorporating features to its all inclusive program. Guests staying at all Palace Resorts properties in Mexico can now make unlimited phone calls when calling within Mexico, to the Continental US and Canada. Now, it is easier than ever to stay in touch with family and friends. This new exciting feature will be also available for guests staying at the Moon Palace Casino, Golf & Spa Resort in the Dominican Republic. From Punta Cana, the unlimited phone calls will be within the Dominican Republic (Bavaro and Santo Domingo) and to the Continental US.

As a result of the voting process for the Readers' Choice Awards organized by Recommend magazine, Palace Resorts was selected Best Resort/Hotel Chain - Latin America - Mexico.

Moon Palace Golf & Spa ResortAs of November, the Paintball field will be relocated at the Adventours Park facilities, located a few minutes from the resort.

Guests staying at the golf villas will now have access to golf carts for their own personal use, which allows more freedom of movement within the boundaries of the resort's grounds.

Vallarta Palace & Playacar PalaceIn an effort to continue promoting the protection of the ecological wealth that surrounds this property, associates of this resort, along with their families, cleaned up Punta Negra beach collecting more than 400 pounds of waste. The environmental committee in Playacar Palace also organized the cleaning of Shangri-Lá beach with the participation of associates from different areas and departments of the resort.

November 3, 2008

Aventura Spa Palace In an effort to continue providing our clients with more options in the Riviera Maya, Palace Resorts is announcing the division of the Aventura Spa Palace facilities into two resorts, effective April 2009. The north section will remain as adults only and will retain the Aventura Spa Palace name while the south section will welcome families. The name of the new resort has yet to be determined.

Guests staying at Aventura Spa Palace will be able to access and make use of all the facilities at both resorts; however, children won’t be allowed at the adults’ only resort.

We are confident these changes will benefit Palace Resorts guests and we will make everything possible for a smooth transition. We will keep you informed about this new exciting addition as more details become available.

October 7, 2008

Golden Apple Awards Beach Palace, Cancun Palace, Sun Palace, Moon Palace Golf & Spa Resort, Aventura Spa Palace, Cozumel Palace, and Vallarta Palace received this award for the year 2008.

Aventura Spa PalaceThis resort has achieved the Travelife Golf Supplier level in sustainable tourism after an audit commissioned by Thomas Group of the United Kingdom. It also achieved the Travelife silver and bronze levels. By reaching these levels, the resort has shown its efforts in helping the community, using cutting edge practices in environmental practices and treating people in a fair and respectful way.

Palace ResortsPalace Resorts has been nominated and is finalist for the 2008 Readers' Choice Award given by Travel Weekly for Best Chain All Inclusive and Best Hotel Chain in Mexico. The winner will be announced on December 16 in a gala dinner at the Astoria Hotel in New York City.

Xpu-Ha PalaceMexico's protection environmental agency issued the Certificado de Calidad Ambiental (certificate for environmental quality in tourism) to Xpu-Ha Palace after satisfactorily passing the inspectio process performed by the agency.

Cancun PalaceA section of the kiddie pool has been renovated.

Palace Resorts Travel Agent AcademyOn September 29, the fifth chapter of the Travel Agent Academy on-line course was launched. The chapter content focuses on adults, couples and families.

September 16, 2008

New Distinctions for Palace Resorts 2008 Crystal Apple Award Apple Vacations has distinguished Palace Resorts with the 2008 Crystal Apple Award for "Best Hotel Chain". The high marks came after more than 300,000 questionnaires were completed by Apple vacationers at their return from their vacations. They rated the overall staff and service, food quality, amenities, public areas, beach and entertainment.

2008 Orbitz Best in Stay Hotel for Couples in Mexico Cozumel Palace and Sun Palace were chosen as Best in Stay Hotel for Couples in Mexico. The winners were selected based on the overall numeric score they received from Orbitz travelers. In a scale of 1 to 5 they rated amenities, maintenance, hotel staff, room comfort, location and value.

May 5, 2008

Palace Resorts The Cancun Classic golf tournament will take place every two years so the next edition will be in October 2009.

March 26, 2008

Palace Resorts Travel Agent AcademyPalace Resorts continues its efforts in educating the members of the travel agent community about its services and facilities. On March 17th, the Palace Resorts’ training program was launched online at www.palaceresortsacademy.com . This extensive interactive program consists of 6 chapters offered throughout the year. Palace Resorts will give 10 prizes to travel agents whose test scores reach the 80% of correct answers required to pass the course.

Moon Palace Golf & Spa Resort RCI (Resort Condominiums International) recognized Moon Palace Golf & Spa Resort and the Moon Spa & Golf Club with the Golf Crown Award for its excellence in hospitality.

This resort has a new coffee shop, “Sweet & Coffee “, with Internet access (additional cost) from 6:00am to 1:00am. It serves a variety of pastries and desserts, including bagels and crepes as well as a variety of coffees and drinks.

March 3, 2008

Cancun PalaceOn February 25 the beach bar reopened its doors. The hours are from 10:00am to 5:00pm with snack service from 11:00am to 5:00pm.

February 1, 2008

Cozumel Palace among the best hotels in the world in 2007 Palace Resorts is proud to announce that Cozumel Palace obtained significant positions in the popular Travelers Choice Award created by the travel site TripAdvisor.com based on comments posted by millions of travelers. Cozumel Palace ranked:
# 8 in the category Top 10 All Inclusives - World
# 10 in the category Top 10 Best Luxury - Latin America/Caribbean
# 55 in the category Top 100 Best Luxury - World,

January 16, 2008

Swim with the Dolphins Free promotion Palace Resorts is offering an exclusive Online booking promotion. For guests booking 3 nights or more through the Palace Resorts website receive the Swim with the Dolphins Free promotion. Book by February 15 and travel between now and December 23, 2008 and enjoy this unique opportunity to interact with this mammals that fascinate adults as well as children. Click here for more information.

Early Booking Bonus promotion
Palace Resorts has extended its Early Booking Bonus promotion in order to benefit a greater number of guests. To take advantage of this promotion all bookings must be made by February 15, 2008 for travel through April 30, 2008. The promotion offers a $5.00 discount per adult/per night on rates. The promotion is valid for Beach Palace, Cancun Palace, Sun Palace, Moon Palace Golf & Spa Resort, Aventura Spa Palace, Xpu-Ha Palace, Playacar Palace, Cozumel Palace, Vallarta Palace and Isla Mujeres Palace. For more information, please visit our promotions page.

Chaza Travel changes its name
As of January 14th, Chaza Travel changed its name to Elite Tours. Signs at the airport will bear both names to avoid confusion among passengers familiar with the Chaza name. Guests interested in making airport transfer arrangements can visit the Transportation section of this website, select Airport and then Request Transfers online or write to the following addresses:
For Cancun/Riviera Maya : elitetransfercun@palaceresorts.com
For Cozumel:elitetransfercun@palaceresorts.com
For Nuevo Vallarta: elitetransfercun@palaceresorts.com

Palace Resorts receives awards
Palace Resorts is proud to announce that it has been chosen as the Best Hotel Chain in Mexico by the readers of Travel Weekly magazine, a publication geared to the travel industry.

January 2008

Moon Palace Golf & Spa Resort Moon Palace was distinguished with the Gold Key Award 2007 and the Golf Platter Award 2007 given by the M&C magazine (Meetings & Conventions) for its excellence in serving the meeting industry.

January 2008

Vallarta Palace It is a great pleasure to announce that for the second consecutive year Vallarta Palace received the 4 Diamond Award given by the AAA (American Automobile Association).

December 10, 2007

Beach Palace It is with great pleasure that Palace Resorts announces the grand opening of Beach Palace. The event took place on December 8th. The resort is fully operational and all services are available for guests to enjoy. We look forward to welcoming you at the new Beach Palace.

November 21, 2007

Vallarta Palace This resort has a new bar. The Palm Bar is located by the main pool, next to Mar Intimo Restaurant. The hours are from 10:00am to 7:00pm.

November 9, 2007

Palace Resorts received the 11th Annual Readers’ Choice Awards for Best Resort/Hotel Chain in Latin America/Mexico from Recommend magazine, a publication for travel agents in the United States. The winners will be included in the December issue of the magazine.

By December 15, Moon Palace Golf & Spa Resort will open the creperie Sweet and Coffee serving a wide a variety of delicious crepes and coffee- based drinks. It will be located where Bar La Jungla currently is.

In a constant effort to bring the best vacation experience, Palace Resorts features heated pools at Cancun Palace, Sun Palace, Playacar Palace and Cozumel Palace. The warm water with a temperature of about 86 degrees is certainly a great advantage during the change of season.